Last updated: 23 September 2026
At Snooziey™, we aim to make ordering and delivery as simple as possible. This Shipping Policy explains how we process and deliver orders.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays may begin processing on the next business day.
During busy periods, promotions, or unexpected circumstances, processing times may take longer.
2. Delivery Times
Estimated delivery times will be displayed at checkout where available.
Delivery times are estimates only and are not guaranteed. Delays may occur due to circumstances outside our reasonable control, including carrier delays, weather, public holidays, customs processing, or other disruptions.
3. Shipping Costs
Available shipping options and applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on your delivery location, order size, and selected shipping method.
4. Tracking
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please allow some time for tracking information to become active after the shipping carrier receives the package.
5. Incorrect Shipping Information
Customers are responsible for providing an accurate and complete delivery address at checkout.
If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply if the order needs to be sent again.
6. Lost or Delayed Orders
If your order appears to be delayed or lost, please contact us with your order number.
We may contact the relevant shipping provider to investigate the delivery.
Please note that delivery timeframes provided by carriers are estimates and may change.
7. Damaged Orders
If your order arrives damaged, please contact us as soon as reasonably possible.
Please provide your order number and photographs of the damaged product and packaging where possible.
We will assess the issue and work with you to provide an appropriate solution.
8. International Orders
If international shipping is available, delivery times may vary depending on the destination and local delivery services.
International orders may be subject to customs duties, taxes, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
9. Australian Consumer Law
Nothing in this Shipping Policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.
10. Contact Us
If you have questions about shipping or your order, please contact Snooziey™ through the contact details provided on our website.
Snooziey™
Email: Thesnooziey@gmail.com