Last updated: 23 September 2026
At Snooziey™, we want you to be happy with your purchase. This Refund Policy explains when returns, refunds, replacements, and exchanges may be available.
1. Returns
If you change your mind about your purchase, you may contact us to request a return within 30 days of receiving your order.
To be eligible for a change-of-mind return:
- The product must be unused and in its original condition.
- The product must be returned with its original packaging where applicable.
- You must provide proof of purchase.
- You are responsible for return shipping costs for change-of-mind returns unless otherwise required by law.
Because our products are intended for use in the ears, opened or used earplugs may not be eligible for return for hygiene reasons, unless the product is faulty or Australian Consumer Law provides you with a remedy.
2. Faulty or Defective Products
If you believe your Snooziey™ product is faulty, damaged, defective, or does not match its description, please contact us as soon as reasonably possible.
We may ask you to provide photographs or other information about the issue so that we can assess the product.
Where required under Australian Consumer Law, we will provide an appropriate remedy, which may include a repair, replacement, refund, or other remedy depending on the circumstances.
3. Incorrect or Damaged Orders
If you receive the wrong product or your order arrives damaged, please contact us as soon as possible.
Please provide your order number and photographs showing the issue and packaging where relevant.
We will assess the situation and arrange an appropriate solution.
4. Refunds
If your refund is approved, the refund will generally be issued to the original payment method.
The time it takes for the refund to appear in your account may depend on your payment provider or financial institution.
5. Return Shipping
For change-of-mind returns, the customer is responsible for return shipping costs unless otherwise stated or required by law.
If the product is faulty, damaged, incorrect, or otherwise covered by a consumer guarantee, Snooziey™ will handle return shipping as required by applicable law.
6. Australian Consumer Law
Nothing in this Refund Policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.
Our products come with consumer guarantees that cannot be excluded by law.
7. How to Request a Return or Refund
To request a return, refund, replacement, or other remedy, please contact Snooziey™ through the contact details provided on our website.
Please include:
- Your full name
- Order number
- Reason for your request
- Photos or other supporting information where relevant
We will review your request and respond as soon as reasonably practicable.
8. Contact
Snooziey™
For return and refund enquiries, please contact us through our Email
Email: Thesnooziey@gmail.com